Privacy Policy

1. Who we are

Charlie Buyers Agency is a service of Corby Property Holdings Pty Ltd (ACN 684 443 061), trading as Charlie Property ("we", "us", "our"). We help clients find, buy, renovate and hold investment property.

This policy explains how we collect, use, share and protect your personal information when you visit our website, fill in a form, talk to our team or become a client. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

We only collect what we need to help you buy well. Depending on how you deal with us, that can include:

• Contact details: your name, email, phone number and postcode.
• Your property brief: budget, target areas, property type, investment goals and timeframe.
• Finance information: whether you have pre-approval, your broker's details, and the borrowing details you choose to share so we can match deals to what you can buy.
• Client and contract details: the details in your Deal Introduction Agreement, identity details needed for contracts and settlement, and payment records.
• What you tell us: messages, notes from calls and meetings, and anything you add to our forms (such as "Anything we should know?").
• Website information: pages you visit, how you got to our site, your device and browser, and similar technical data (see section 8).

We don't need sensitive information such as health or religious details. If you share it, we'll only use it with your consent and for the reason you gave it.

3. How we collect it

Mostly directly from you, when you:

• fill in a form on our website (such as "Register your interest" or "Not ready to apply? Stay in the loop")
• book or attend a discovery call or onboarding call
• sign our agreement, email, message or call us
• join the Charlie VIP group on WhatsApp or Facebook

Sometimes we get information from others, with your agreement: your mortgage broker, conveyancer or a person who referred you. Our website also collects some information automatically through cookies (section 8).

4. How we use it

We use your information to:

• respond to your enquiry and call you back
• understand your brief and check whether we're the right fit
• search for, assess and send you deal proposals
• negotiate, bid and manage your purchase through to settlement
• give you coaching, education modules and support after you buy
• point you to the right people if we're not the right fit for what you need
• send you deals, updates and investing tips, if you've agreed (section 7)
• manage payments, keep records and meet our legal obligations
• improve our website and services

We won't use your information for anything unrelated without asking you first, unless the law requires or allows it.

5. Who we share it with

We don't sell your personal information. We only share it when it's needed to help you, including with:

• Our property partners: the mortgage broker, conveyancer, building inspector and trades you choose to work with through us
• Selling agents and vendors: when we make an offer or bid on a property for you
• Other Charlie Property team members who help deliver your service
• Software providers who run our website, forms, email, CRM, contracts and payments (section 6)
• Professional advisers such as our accountants, lawyers and insurers
• Government or regulators, when the law requires it

If we refer you to someone else because we're not the right fit, we'll ask you first before passing on your details.

6. Software we use and overseas storage

Some of the services we use store data outside Australia, mainly in the United States. They include:

We choose reputable providers and take reasonable steps to make sure they protect your information in line with the Australian Privacy Principles.

7. Emails, calls and unsubscribing

If you fill in one of our forms or join our list, we may email, call or message you about deals, our services and investing tips. Every marketing email has an unsubscribe link, and you can also ask us to stop at any time by emailing buyers@corbygroup.com.

We'll still contact you about anything needed to deliver a service you've signed up for, such as your agreement or a deal proposal. We follow the Spam Act 2003 (Cth) and the Do Not Call Register rules.

8. Cookies and analytics

Our website uses cookies and similar tools to make the site work, remember your preferences and understand how people use it, for example through Google Analytics and Meta Pixel. This data is usually not linked to your name.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

9. How we keep it safe

We store your information in secure, password-protected systems, limit access to the team members who need it, and use providers with strong security. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

We keep your information only as long as we need it for the reasons above or as the law requires (for example, tax and contract records are generally kept for 7 years). After that, we securely delete or de-identify it.

If a data breach is likely to cause you serious harm, we'll let you and the Office of the Australian Information Commissioner (OAIC) know, as the law requires.

10. Accessing, correcting or complaining

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. We'll respond within 30 days and won't charge you to make the request.

If you think we've mishandled your information, contact our privacy contact first and we'll try to fix it:

If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.